SouthWare is ideally suited for Appliance industry, combining all the functions of operating an appliance sales and service company with unique customer service software.

Timesavers was chosen by the General Electric Company in 1994 to be the suggested software provider for GE Appliance dealers and released Premiere Plus followed by Showcase 2000. GE has partnered again with Timesavers to update the system to what is now GE Showcase. GE Showcase has pre-built features specific to the Appliance Industry, NARDA, KPI, and Service Bench.

GE Showcase is designed to improve the appliance dealers' financial condition through utilization of a fully integrated business management software system that provides up-to the minute financial information about the company. The system is designed to give the dealer increased access to more information, thus giving the dealer more information to make better decisions.

The Graphical Dispatch Board shows each technician, the number of calls assigned, the service order numbers, and the priority assigned to each service order as well as all unassigned service orders. An optional preview pane at the bottom of the screen shows more detail of any highlighted service order.

A pop-up menu allows you to quickly re-assign a service order to any other technician. Next Day/Previous Day buttons allow you to easily review calls for surrounding days and the Multi-Day grid displays technician totals of scheduled hours for a 30-day time period. See an automated demonstration of the dispatch board.

You can keep track of all the important information about your equipment, your customer's equipment, equipment returned to the manufacturers, and equipment currently under repair. Equipment is constantly changing and moving. Accurate equipment records help you provide good service with the utmost efficiency.

Our clients value the ability to grow and match this system to their particular needs. Even among business in the same industry, different rules and practices evolve over time. SouthWare tools provide the ability to modify the programs to your business practices without custom programming and to match each user's needs by configuring menus, security, and styles from the data entry clerk to the top executive.

We strive to adapt our product to your business, rather than you having to adapt your business to a "canned" product. Custom programming of the GE Showcase system is available if needed. We want our product to be an absolute match to your needs and wants.