Equipment Servicing

A Management Information System that Tracks Services
and also produces EXCELLENT financial records.

Provide Excellent Equipment Service

Do you have complete records of the equipment you service? Is it easy for your staff to locate the records? With Equipment Servicing you get thorough equipment records so you can provide great service and get paid for your service. Equipment Servicing is integrated with Service Invoicing (then to AR and GL) as well as with Service Orders and Service Contracts Modules (if applicable).

Click on the screen to the right to see a screen shot that shows the data entry describing a particular customer equipment record.

With Equipment Servicing You Can:

• Know the detailed service history for each piece of equipment you service
• Know the warranty dates on each piece of equipment you sell so you can bill service work accurately and know when to offer a service contract
• Keep track of a piece of equipment as it moves between customers or contracts
• Automatically schedule preventive maintenance
• Price your contracts on rates per piece of equipment
• Instantly know whether a piece of equipment is covered by a contract
• Make sure you propose a service contract on every piece of equipment you sell
• Track each piece of equipment returned to the manufacturer
• Keep track of metered usage on certain equipment
• Know the profitability and repair history of each model of equipment you service

Standard Equipment Model Features

• Extensive standard information
• Manufacturer info
• Standard preventive maintenance schedules
• General warranty periods and warranty periods for up to 10 components
• Skills/training needed for servicing
• Contract pricing

Customer Equipment Features

• Track by serial #, tag #, or system
• Specific warranty dates based on model
• Sales information
• Loan, rent, out-of-service indicator
• Complete contract history
• Complete pricing information
• Meter reading history
• Billing, cost and profit information
• Notes and optional Extended Data

Preventive Maintenance Features

• Up to 10 schedules per equipment model
• Based on time elapsed or metered usage
• Generate PM service orders for equipment

Meter Readings

• Option per equipment model
• Contract billing provides for base units and rate table for excess usage
• Unlimited history of meter readings
• Record initial, actual, or estimated readings

Return Authorizations

• Track returns for credit, repair, exchange, warranty work
• Internal or customer-owned equipment
• Estimated times, cost, special instructions
• Optionally related to specific service orders
• Interface to Purchasing, Inventory, and A/P for complete tracking of RA
• Inquiry for RA status

Integration

• Links to contracts and service orders
• Contract billing, service warranties
• Automatically create service records for sold equipment
• Interface with parts Inventory, Purchasing

Streamline your equipment records so you can focus on service instead of paperwork. Get SouthWare's Equipment Servicing!

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This page, site, and all contents, are Copyright © 1996-2004 by Timesavers, Inc., Jasper, Alabama.  The following are trademarks of SouthWare Innovations, Inc.: SouthWare, SouthWare Excellence Series, ExcelReport ExecuMate, Extended Data, ImportMate, ReportMate, SalesMark, SwiftGen and SwiftMate.